Guardian Small-Scale Draw Organization Network: Five Betoken Client Promise

® of late has been featured on the Guardian website, nether the little describe concern network’s Best Practices section. We were asked to explicate what best practices nosotros bring inwards house inside our arrangement that helps to streamline processes.

We submitted to them the five Point Customer Promise every bit 1 of our best practices.

 This is used to mensurate how effective our client service is as well as is summed upwards perfectly:

“Here at ® nosotros desire our customers to experience a friendly, instantly forward, honest service amongst a household unit of measurement feel. We aim to supply a superior service, whether it is a see to your premises or a elementary telephone conversation. This client guarantee lets yous know how nosotros concord ourselves accountable every unmarried day."

Jaqui Fairfax – Chairman

The next points below explicate what the five indicate hope is as well as how it is inwards house to back upwards both the client as well as the team.
Our five Point Customer Promise is broken upwards into five unlike sections:

1.       Product

2.       Delivery

3.       Staff

4.       Price

5.       Follow Best Practice

1.       Product

“We volition offering pick as well as approved simplified products inwards a complex market.”
All of our products as well as services bring been trialled as well as approved to the highest standard. This is due to extensive enquiry as well as feedback from long term customers as well as our Research as well as Development Director.
At ® nosotros volition ever seat yous get-go past times offering yous a bespoke production and/or service to suit your describe concern needs. We bring a attain of products to suit all describe concern unloose energy needs.
At ® nosotros pride ourselves on beingness transparent inside the market. We volition ensure nosotros supply non-biased data as well as reckon of the market, providing the best deals.

2.       Delivery

“We volition deliver every time”
We desire to brand our products as well as services exclusive to all customers amongst that bespoke feel. We aim to deliver this every time. We aim to live on flexible to your unloose energy needs as well as volition ever live on flexible some you.
We believe that nosotros are your partner for your hereafter as well as volition operate closely amongst to ensure nosotros deliver every time.

3.       Staff

“We volition respond your questions at a fourth dimension which suits yous as well as care for yous amongst respect.”
To assist supply our service nosotros desire all of our customers to experience they are 1 of a kind. This is fulfilled past times ensuring that nosotros are courteous as well as friendly at all times. We similar to promote that nosotros are non a telephone cry upwards centre as well as in that place are no automated phones.
We similar to stay efficient past times making certain all your queries as well as questions are answered inside 24 hours.
At ® nosotros know your fourth dimension is precious as well as then nosotros tin assist yous becoming familiar amongst all our departments. This is as well as then yous tin utter to the individual yous need.
We honey feedback. We desire feedback. We volition enquire yous if yous could supply feedback. This is of course of written report if yous desire to, as well as nosotros alone enquire that yous fill upwards out our testimonial honestly. We honey honesty at ® as well as nosotros honestly desire to know your opinion.

4.       Price

“Honesty is the best policy”
We empathize that people are simply recovering from the recession as well as yous desire the best character service without spending an arm as well as a leg. We volition supply yous amongst a transparent pricing option. It volition breakdown all of your costs amongst no hidden charges.
To rest your worries nosotros volition regularly review as well as scrutinise a supplier’s price as well as conditions.

5.       Follow Best Practice

“Following best practice”
We are business office of the UIA (Utilities Intermediates Association) every bit nosotros believe inwards rule inside the unloose energy market. Being business office of the UIA ensures nosotros are trust worthy. ® ever aims to fulfil the UIA code of practice.
We hope to hold your describe concern human relationship as well as your updated whilst continuing to follow the industry’s best practice.

We desire to offering that something extra to clients. We desire to brand certain that they are looked afterward as well as good informed. Our customers are really of import to us as well as then why non offering them the best. If nosotros pinpoint where improvements demand to live on made as well as heed to the things that customers are saying, all this feedback tin live on used to assist ameliorate our describe concern as well as besides ameliorate customers experience.

® was founded on honesty as well as trust as well as nosotros volition ever expire on to operate that way. We believe that inwards an manufacture where it tin live on deemed lacking; honesty as well as trust is 2 of the best practices as well as should live on emphasised throughout. 

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